Effective Date: 10/2/2024
SAI Systems (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, clients, and users (“you”). This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with us through our website, services, including Managed IT Services, and communications, including SMS/MMS messaging.
1. Information We Collect
We collect different types of personal information depending on how you interact with us. This includes, but is not limited to:
- Contact Information: Your name, email address, mailing address, and phone number.
- Technical Information: Your IP address, browser type, operating system, and usage details from visiting our website or using our services.
- Service-Related Information: Data necessary to deliver Managed IT Services, such as device information and network details.
- Communications Data: Your preferences and consent regarding SMS/MMS communications, email newsletters, and other correspondence.
- Billing Information: Financial details required for payment, such as credit card numbers or other payment information.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, managing, and supporting our services.
- Sending transactional communications such as service alerts, invoices, and customer support responses.
- Engaging in marketing communications, including email newsletters (where you have opted-in).
- Complying with legal obligations and protecting our rights.
- Customizing and improving your experience with our services.
For SMS/MMS communications, we will only send you messages after obtaining your explicit consent, and your information will not be shared with third parties for marketing purposes.
3. SMS/MMS Communications
By opting into receiving SMS/MMS messages from SAI Systems, you agree to our collection and use of your phone number to deliver important service updates, alerts, or information regarding our services. Your phone number and other personal information collected for this purpose will not be shared, sold, or otherwise disclosed to third parties for marketing purposes. You may opt out of receiving these communications at any time by following the instructions in the message or contacting us directly.
4. How We Share Your Information
We do not share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers that assist us in operating our business (e.g., payment processors, hosting providers). These parties are contractually obligated to maintain the confidentiality and security of your data.
- Legal Compliance: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with a legal obligation or protect our rights.
- Business Transfers: If SAI Systems is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
5. Data Security
We employ reasonable security measures to protect the personal information we collect, including encryption, firewalls, and secure access protocols. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us.
To exercise any of these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to collect information such as browser type, referring/exit pages, and clickstream data. You can control cookies through your browser settings, but disabling cookies may limit your use of certain features.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can take appropriate steps.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make changes, we will update the “Effective Date” at the top of this policy and notify you if the changes are significant.
11. Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: itsupport@sai-sys.com